Overview

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the reservation service provided on these pages and through the website (the “service”) are owned, operated and provided by Retreatments.com (“Retreatments.com”, “us”, “we” or “our”) and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

Scope of our Service

Through the website we (Retreatments.com and its affiliate (distribution) partners) provide an online platform through which hotels/centres/retreats (including all types of temporary accommodation) can advertise their programmes/packages for reservation, and through which visitors to the website can make such reservations. By making a reservation through Retreatments.com, you enter into a direct (legally binding) contractual relationship with the centre at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the service provider, transmitting the details of your reservation to the relevant service provider and sending you a confirmation email for and on behalf of the service provider.When rendering our services, the information that we disclose is based on the information provided to us. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each centre remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any services made available.

Prices and Best Price Guarantee

The prices on our site are highly competitive. Sometimes cheaper rates are available at our website for a specific stay, however, these rates may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.The currency converter is for information purposes due to fluctuations in currencies rates; actual rates may vary.

Free of Charge

Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (booking) fees.

Credit Card

Many service providers require credit card details in order to guarantee your reservation. As such, we may send your credit card information directly to the provider at which your booking is made and we may verify (i.e. pre-authorise) your credit card as well. In order to safeguard and encrypt your credit card information when in transit to us, we use the “Secure Socket Layer (SSL)” technology for our services.For certain rates or special offers, please note that your credit card may be pre-authorised or charged (sometimes without any option for refund) upon reservation and confirmation of the booking.

In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible. In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our website, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (contact@retreatments.com). Please state ‘credit card fraud’ in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Retreatments’ secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.

Cancellation

By making a reservation or booking, you accept and agree to the relevant cancellation and no-show conditions and to any additional terms and conditions that may apply to your reservation, booking or during your stay, including for services rendered and/or products offered. Please check the booking conditions thoroughly for any such conditions prior to making your booking.

The cancellation policy we enforce is in conjunction with the centre’s own cancellation policy, please visit their website or email us to request details. When a refund is due we will try to refund the reservation fee to the payment method you have paid with. If not possible, or when we prefer, we will transfer the money to your PayPal account or by Western Union. Money transfer / transaction transfer fees may apply and are non-refundable.

Some retreats offer a deposit option and require prepayment before arrival. If this is the case and you cancel before the cancellation date mentioned in the confirmation email the centre we will try to refund the money paid to the payment method you have paid with. If not possible or when the school prefers they will transfer the money to your PayPal account or by Western Union. Money transfer / transaction transfer fees may apply and are non-refundable.

If cancelled on or after the cancellation date or in the case of a no-show, your reservation fee and money paid and will not be refunded.

If you wish to review, adjust or cancel your booking, please email us at contact@retreatments.com. Please note that you may be charged for your cancellation in accordance with the centre’s own terms and conditions. We recommend that you read the cancellation and no-show conditions before making a reservation or booking.

Further Correspondence

By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we may send to you promptly after your retreat requesting to complete a guest review. To unsubscribe from our mailing list please contact us by email of complete the contact form.

Guest Reviews

The completed guest review may be (a) uploaded onto the relevant centres/retreat information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the experience, and (b) (wholly or partly) used and placed by Retreatments at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Retreatments. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel as made available on our website, (iii) the services rendered or the products offered by the hotel, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

Miscellaneous

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Retreatments, its suppliers or providers.To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with UK law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in the United Kingdom.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

Privacy

Retreatments uses ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the relevant service provider of your choice, we will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose your personal information to our affiliated (group) companies (in and outside the European Union), including our and our affiliated (group) companies’ employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform our service including customer services and internal (audit/compliance) investigation to and for the benefit of you. Please have a look at our privacy policy for further information.

Retreatments respects your privacy and is committed to protect the personal information that you share with us. By using this site, you are accepting the practices described in this policy.

INFORMATION THAT WE COLLECT: Retreatments will never collect personal information from you without your knowledge and consent. You always have the right to decline to disclose any or all of the requested information. However, if you decline to disclose certain pieces of information to Retreatments, you may be unable to fully access all of the features of the Retreatments website or other Retreatments services.

Retreatments may also collect other personal information that is not shared, to ensure proper booking of your experiences. Such “Booking Information” may include each passenger’s name, address, phone number, email address, passport number, emergency contact information, credit card information, airline and hotel preferences, frequent flyer program information, sensitive information such as health, medical, dietary, mobility, or other special requirements, among other personal information.

You represent and warrant that all information you supply to us about yourself and others, including email addresses, is true, valid and accurate, and that you have the right to supply us with such information. You are responsible for maintaining the secrecy of your member ID and password.

You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of sufficient legal age to use the website and to create binding legal obligations for any liability you may incur as a result of the use of the website. In addition, You will be financially accountable for all use of the website by you and anyone using your password and login information, with or without your consent.

SHARING AND USE OF PERSONAL INFORMATION: Personal information will never be shared with any third party by Retreatments other than for the purposes described in this document. We may disclose your information if:

  • we believe we are required to do so by law;
  • we need to do so to protect someone’s safety or our rights and property; or
  • in order to comply with this policy or other policies that may be applicable.
  • Shared Information. Shared Information (defined above) will be accessible to all individuals who view the website. Even if you do not create an account on the Retreatments website, but your information is posted by another person, your name, photograph and/or other information may be shared on the Retreatments website by that individual.

Booking information. In order to process your booking, Retreatments will need to use personal booking information (defined above) for you and other passengers included in your booking. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us (e.g., sending mail, processing payments, providing marketing assistance).

Retreatments occasionally shares personal information, such as name, address, and email address, with sub-contracted third parties with whom we have partnered to provide specific services to our company or our customers, or with travel companies with whom our customers have contracted for the purpose of facilitating travel reservations.

The Retreatments website may use Facebook Connect. All of your Facebook profile information is treated identically to your privacy settings on Facebook, as described on this webpage: http://www.facebook.com/policy.php. We are contractually obligated to respect the privacy settings you’ve chosen for your Facebook account.

We may also use the personal information you provide us to review and improve the services that we offer, and to contact you about other retreats and services offered by Retreatments that you may be interested in. Retreatments may use your email address to send you emails from Retreatments.com or triptribe.com with information about our services and our trips. You may unsubscribe from these emails at any time. We will also use your email address to provide information about trips that you have booked or to ensure proper booking. Retreatments may send you offers or other information on behalf of our business partners. If you take advantage of an offer from an Retreatments business partner and become their customer, they may independently wish to send emails to you. In this case, you will need to inform them separately if you wish to decline receiving future emails from them.

Retreatments uses website tracking analytics tools to monitor, in aggregate, the use of this website. This information is used to measure response rates to webpage and email hyperlinks as well as overall site activity.

Retreatments gathers information about website usage for remarketing. As such, third-party vendors may show our ads to you on sites across the internet. These third party vendors use cookies, including on our site, to serve ads based on someone’s past visits to our website. You may opt of of third party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

STORAGE OF PERSONAL INFORMATION: All user data is stored securely on our servers using the same security precautions that we use for our business confidential proprietary information. We will delete any of your personal data at your request.

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS: All information, comments, feedback, photographs, suggestions and ideas disclosed, submitted or offered to Retreatments in connection with the use of this website (collectively, “Comments”), shall be and remain the exclusive property of the author, but, by submitting the same to Retreatments, the author hereby grants to Retreatments a non-exclusive, irrevocable, royalty-free, freely-assignable (through multiple tiers) right and license to use such Comments, in any medium, for any and all purposes, including but not limited to, commercial purposes (including, without limitation, product development, manufacturing, distributing and marketing), displaying publicly, reproducing, or creating derivative works therefrom. For example, your comments may be used in online, radio, television and print advertisements, and your photographs may be used in our marketing materials. Your name may be used with any Comments you submit. Retreatments is under no obligation to maintain your name or your Comments in confidence, to pay to you any compensation for any Comments submitted, to credit you with respect to any Comments, or to respond to any of your Comments. You agree that you will be solely responsible for the content of any Comments you make. By submitting any Comments to Retreatments or this Site, you are representing and warranting to Retreatments that you are the exclusive author of such Comments, that such Comments are your original work, and that you have all right, title and interest necessary to grant the rights to Retreatments granted by Your submission of such Comments to Retreatments.

PUBLIC PAGE POSTINGS: Please be aware that any messages, information or materials posted on our public pages are not subject to the terms of our Privacy Policy. Please do not submit any information to our public pages that you would like to be kept private or secure. Retreatments does not control or regularly review the messages, information or materials posted in the public pages. It is a condition of your use of the public pages and the website that you do not upload to, post, distribute or transmit to or through the website any messages, information or materials which violate or infringe in any way the rights of others, or which are libelous, defamatory, obscene, pornographic, threatening, abusive, unlawful or would otherwise violate any law, or encourage such conduct, or which, without Retreatments’s express written consent, contains advertising or any commercial solicitation; post or transmit any material that contains a virus or other harmful component; restrict or inhibit anyone from using and enjoying the public pages.

Retreatments has no responsibility for the content of any messages, information or materials uploaded, posted, distributed, or transmitted by users of the website, including the public pages. However, Retreatments retains the right, but not the obligation in its sole discretion, to monitor, review, edit, delete or refuse to post any third-party content that Retreatments, in its sole discretion, deems to be objectionable, in violation of these terms and conditions, or for any other reason or no reason. Retreatments reserves the right to disclose any information as necessary to satisfy any law, regulation or governmental request.

By submitting messages, information and material to any public page (including, without limitation, any image You may use as an avatar) you are granting Retreatments a perpetual royalty-free license to reproduce, edit, modify, publish, transmit and display, transmit, create derivative works from, distribute or perform it in whole or in part or incorporate it in any form, medium or technology now known or later developed.

You agree to indemnify and hold harmless Retreatments and all officers, directors, shareholders, employees, authorized representatives and agents from and against all claims and expenses, including attorneys’ fees, arising out of any messages, information or materials uploaded, posted, distributed, or transmitted to or though the website, including the public pages, by You or through your account or any user ID you may establish.